Looker Support

Get expert technical and analytical support on-demand. We act as an extension of your team, ensuring your data stack remains robust and your insights actionable.

Missing Looker's premium support?

Get expert technical and analytical support on-demand.

Our Looker Support Service maximizes Looker's features, resolving challenges quickly and efficiently. We act as an extension of your team, ensuring your data stack remains robust and your insights actionable.

The best part? You'll always have a real human Looker expert on the other end, ready to dive into your LookML or dashboards.

Regular health checks for your instance.

Ongoing code refinement and fixes.

"Spencer and David have been exceptional partners, hitting the ground running from day one. Their deep experience and ability to execute efficiently have made a real difference in our projects. What stands out is their responsiveness and experienced talent. They’re quick to act and deliver solutions that work. We know we can rely on them to get things done."

Daniel McCaffrey

Partner and CDO, Dolabra Digital

Get truly personalized support

Prompt and Responsive

Get fast responses to keep your development and analytics on track. Our North American team, praised by Cisco and Walmart, offers real-time collaboration with chat SLAs available.

Expert Assistance

Leverage our deep Looker expertise, from architecture to LookML best practices. Skip the docs and get reliable solutions tailored to your needs instantly.

Available in Slack & Teams

No ticketing delays. Our chat support via Slack or Teams enables instant collaboration, ensuring quick answers without pointing you to documentation.

What our support covers

LookML Debugging & Model Fixes

Broken explores, dimension errors, SQL runner issues — we diagnose and fix LookML problems quickly so your developers aren't blocked.

Dashboard Performance

Slow tiles and heavy queries erode trust in your data. We identify query bottlenecks, tune caching strategies, and optimize tile-level performance.

Data Governance & Access Controls

We configure row-level security, user attributes, and access grants to ensure the right people see the right data — critical for regulated industries.

Developer Co-development

Pair sessions with our senior Looker architects help your internal analysts level up fast, absorbing best practices while shipping real work.

Explore & Dimension Maintenance

As your data stack evolves, your LookML needs to keep up. We handle ongoing model updates so your explores stay accurate and your metrics stay trusted.

Looker API & Embedding Support

Building embedded analytics or automating Looker workflows? We support API integrations, extension framework development, and customer-facing Looker deployments.

How it works

1
Connect
We set up a shared Slack or Microsoft Teams channel — usually the same day you sign on. No ticketing system, no queues.
2
Submit
Drop questions async or schedule a screen-share session. We adapt to how your team works, not the other way around.
3
Resolve
You get a real answer from a senior Looker expert — often with LookML snippets, SQL, or a short Loom walkthrough.
4
Review
Retainer clients get an optional monthly instance health check: we audit model quality, performance, and governance proactively.

Common questions

What's included in Looker support?: LookML debugging, dashboard fixes, governance questions, co-development sessions, and instance health checks. We cover the full Looker stack — model layer, content layer, and integrations.
How fast do you respond?: Most questions get a response within a few hours during business hours. Chat SLAs (e.g. 2-hour response guarantee) are available for retainer clients who need tighter guarantees.
Do you need access to our data warehouse?: Not always. Many issues are resolved at the LookML layer without warehouse access. For performance tuning or query optimization, read-only warehouse access is helpful but not required to get started.
Can you support a team that already has Looker developers?: Yes — most of our support clients have internal analysts. We typically act as a senior escalation layer: handling the hard architectural questions, reviewing model changes, and filling gaps when your team is stretched.